Returns & Exchanges
At Forever Furniture by MasayaCo, we stand behind our sustainable craftsmanship and want you to be completely satisfied with your purchase. If your heirloom-quality piece isn't the perfect fit for your home, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Contact our customer concierge team within 30 days of delivery to start your return or exchange process and receive your Return Authorization number.
Prepare for Pickup
Carefully disassemble and repackage the furniture in its original sustainable packaging to ensure it remains protected during transit back to our facility.
Schedule the Return
Once authorized, we will coordinate with our specialized white-glove logistics partners to schedule a convenient time for the item to be collected from your residence.
Inspection and Refund
After our artisans inspect the returned piece for quality assurance, we will process your refund to the original payment method, minus applicable restocking and shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing