Frequently Asked Questions
Everything you need to know about our sustainable, handcrafted furniture.
What materials are used in Forever Furniture by MasayaCo products?
Our furniture is handcrafted using sustainably harvested solid hardwoods, primarily Teak and Manuka, sourced from our own reforestation projects to ensure long-lasting durability and environmental responsibility.
How long does shipping take for large furniture items?
Standard shipping typically takes 2-4 weeks. Since many of our pieces are artisan-made, lead times may vary based on stock availability and your specific location.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee, which includes inside placement, assembly in your room of choice, and removal of all packaging materials.
What is your return policy for furniture?
We offer a 30-day return window for most items. Products must be in original condition. Please note that return shipping fees may apply, and custom-made orders are final sale.
Is your wood treated with harmful chemicals?
No, we prioritize health and safety by using low-VOC finishes and natural oils, ensuring our furniture is safe for your home and the planet.
Do you offer financing or payment plans?
Yes, we partner with major flexible payment providers to offer interest-free installments, allowing you to invest in high-quality furniture over time.